Privacy Policy – SILVERTIME Legal

Maintaining data privacy and data protection is a priority for Silvertime Legal Ltd T/A ‘Silvertime Legal’.

This privacy policy sets out the legal basis on which any personal data that we collect from you, or that you provide to us will be processed by us. Please read our privacy policy carefully to understand our practices regarding your personal data and how we will treat it.

Any questions relating to data privacy with Silvertime Legal or this policy can be sent by writing to Sumant Passi (Data Protection Officer), Silvertime Legal, 115/116 Spon End, Coventry, CV1 3HF. Alternatively, you can email support@silvertimelegal.co.uk or contact us by telephone on 0800 980 4562.

We may collect and process the following data from you: –

Information you consent to provide to Silvertime Legal that is required to carry out our obligations arising from any contracts entered between you and us, or potential contracts that may be in liaison between you and us.
Information that you consent to provide as part of any direct marketing or sales activities. This includes (but is not limited to) personal information about you such as your name, telephone contact number, geographical address/location and email address.
Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblog statistics and other communication data.
Information that you provide by filling in forms on our website, such as when you register to receive information, a newsletter etc or make a purchase.
Information provided to us when you communicate with us for any reason.
We collect information about you when you engage with us for estate planning/legal services. This information will relate to your personal and financial circumstances. It may also include special categories of personal data such as data about your health, if this is necessary for the provision of our services.
We may need to gather personal information about your close family members and dependants in order to provide our service to you effectively. In such cases it will be your responsibility to ensure that you have the consent of the people concerned to pass their information on to us.
If you contact us by telephone or in writing, we may keep a copy of your correspondence or communication.

We use information held about you in the following ways:

We use information held about you to carry out our obligations arising from any contracts entered into between you and us; and to notify you about changes to our services.
Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
To provide you with information, products and/or services that you request from us to provide you with information, products and/ or services that we feel may be of interest you (where relevant to the products or services currently being supplied as part of a contract with Silvertime Legal, or in relation to a previous contract with Silvertime Legal whereby you are happy to continue to receive such information;)
We will use your personal contact information to contact you by telephone or email and liaise with you regarding our services and products that may be of interest to you.
To provide you with information on products and/or services that you request from us, or which we feel may interest you where you have consented to be contacted for such purposes. Where consent has been provided to Silvertime Legal, it is a recognised right of the Data Subject that this consent can also be withdrawn. Should you wish to withdraw consent, please email help@silvertimelegal.co.uk, or by writing to Sumant Passi (Data Protection Officer), Silvertime Legal, Eliot Park Innovation Centre, 4 Barling Way, Nuneaton, CV10 7RH. Alternatively, you can contact us by telephone on 0800 980 4562.
We will use your information to supply you with Our products and/or services, personalise and tailor Our products and/or services for you and to reply to emails from you.
During the course of our relationship with you we will retain personal data which is necessary to provide services to you. We will take all reasonable steps to keep your personal data up to date throughout our relationship.
Where applicable, we may disclose your personal information to any member of our group. This includes (where applicable), our subsidiaries, our holding company and its other subsidiaries (if any).
In order to deliver our services to you effectively, we may send your details to third parties such as those that we engage for professional compliance, accountancy or legal services.
Where it is necessary to send your personal data to third parties to comply with the contract we confirm that these third parties will have confirmed their compliance with the GDPR.
Where it is necessary for your personal data to be forwarded to a third party we will use appropriate security measures to protect your personal data in transit.
To fulfill our obligations in respect of prevention of money-laundering and other financial crime we may send your details to third party agencies for identity verification purposes.
We take appropriate measures to ensure that any information collected from you is kept secure. Silvertime Legal operate a Retention Policy to ensure personal data is kept only for so long as is necessary for the purpose for which such information is used.
If any of your personal data changes, or if you have any questions about how we use data which relates to you, please contact us by email at help@silvertimelegal.co.uk. We normally update your personal data within seven working days of any new or updated personal data being provided to us, to ensure that the personal data we hold about you is as accurate and up to date as possible.

Your Rights:

GDPR gives you the right to access information held about you. Your right of access can be exercised at any time. Silvertime Legal operate both a Data Subjects Rights procedure and a Subject Access Rights Procedure to ensure that all rights exercised by data subjects relating to personal data are managed appropriately.
You have the right to be informed about our collection and use of your personal data. This privacy policy fulfills our obligation to inform you of the ways in which we use your information.
The right of access to the personal data we hold about you. You have the right to ask us for a copy of any personal data that we hold about you. This is known as a “Subject Access Request”. Except in exceptional circumstances (which we would discuss and agree with you first), you can obtain this information from us at no cost. We will then send you a copy of the information within 30 days of your request.
The right to rectification if any personal data We hold about you is inaccurate or incomplete.
The right to ask Us to delete any personal data We hold about you. Where it is appropriate that we comply, your request will then be fully actioned within 30 days.
The right to restrict the processing of your personal data. If you wish for us to restrict the use of your data because (i) you believe it is inaccurate but this will take time to validate, (ii) you believe our data processing is unlawful but you do not want your data erased, (iii) you want us to retain your data in order to establish, exercise or defend a legal claim, or (iv) you wish to object to the processing of your data, but we have yet to determine whether it is appropriate.
The right to obtain a copy of your personal data in order to re-use with another service or organisation and/or if you would like to move, copy or transfer the electronic personal data that we hold about you to another organisation.
The right to object to Us using your personal data for particular purposes.
If you have any cause for complaint about Our use of your personal data, please contact us by email support@silvertimelegal.co.uk, or by writing to Sumant Passi (Data Protection Officer), Silvertime Legal, Eliot Park Innovation Centre, 4 Barling Way, Nuneaton, CV10 7RH. Alternatively, you can contact us by telephone on 0800 980 4562. We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

Any changes we may make to our Privacy Policy in the future will be posted to this page on our website.

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.